Last updated: 04 March 2026

For return conditions please see our Return & Refund Policy.

Our Shipping Commitment

We partner with trusted carriers to deliver orders worldwide.

Orders are typically processed within 1–2 business days.

Delivery times are estimates and may vary depending on destination and customs procedures.

Risk of Loss

Responsibility for the shipment transfers to the customer once delivery is confirmed by the carrier. Customers should first check with household members, reception/concierge services, neighbors, or the carrier before reporting a missing delivery.

Delivered but Not Received

If tracking shows a shipment as delivered but the customer reports non-receipt, we may request additional information and coordinate with the carrier to investigate the delivery.

Customers should first check with household members, reception or concierge services, neighbors, and carrier tracking information.

Claims should be reported within 7 days of delivery confirmation.

Carrier delivery confirmation may be considered proof of delivery.

Customs & Duties

Import duties, VAT, and clearance charges may apply for international orders and are the responsibility of the recipient.